Gllit Technologies FZCO (“Gllit”), a company registered in Dubai Silicon Oasis, Dubai, United Arab Emirates, with registered address at DSO-THUB-G-D-FLEX-G129, THUB, Dubai Silicon Oasis, Dubai, owns and operates the website www.gllit.com and the Gllit mobile applications (together, the “Platform”).

This Privacy Policy (the “Policy”) forms part of the Terms of Use relating to the Platform. By using the Platform you consent to our collection, use, and disclosure of your information in accordance with this Policy. We may amend this Policy from time to time, and amendments become effective from the date we make them available on the Platform. If you do not agree to this Policy, you should stop using the Platform.

Throughout this Policy, “we”, “our”, and “us” mean Gllit Technologies FZCO and its employees, officers, and authorised service providers acting on its behalf.

This Policy is effective between you and us from the date you accept it, which you do by using the Platform.

If any term of this Policy is or becomes invalid or unenforceable, the validity and enforceability of the remainder is not affected.

Gllit is the Data Controller in respect of the personal data processed through the Platform.

Your Information

The information we collect from you is either personal to you or general in nature:

1. Personal Information: When you register on the Platform, update your details, list a property, contact an owner or agent through video call, phone call, Whatsapp messaging, in-built messaging, or by any means made available on the platform, send us emails or support requests, connect on Whatsapp chat support (both human and AI), provide feedback, fill any forms in the platform, or report a problem, you provide us with information that we may store and process. This may include your name, contact details (email and phone, including any WhatsApp number), profile information, and your enquiry and communication history.
2. Verification Information: If you list a property as an owner, we collect a copy of your Title Deed (or Oqood / off-plan sale document) and an identification document, that is used only to confirm you are entitled to list the property. If you register as an agent, we collect your RERA (or equivalent Emirate authority) registration number, trade licence, and Emirates ID and their documents to verify their authenticity.
3. General Information: We also receive more general information on your visits to and use of the Platform like login, interaction with other users. We also receive non-identifying information from analytics tools that can include your IP address, the date and time you access the Platform, the time you spend on it, your browsing activity on it, and the site you linked from.
4. Information from other sources: We may receive limited information about you from sign-in providers (if you register using a third-party login), from analytics providers, and from official property registries (such as the DLD, ADREC, or SRERD) when we verify that a listing is genuine.

Gllit does not currently collect and process payment-card data through the Platform and does not collect “special categories” of data (such as race, religion, or health). Please do not share special-category data with us or with other users.

Collecting and Using Information

Most of the Platform can be browsed without giving us information. However, certain services and third-party technology (for example, analytics) may involve the collection and use of information from you.

We use Personal Information for the following purposes:

1. To register you and provide the services you request from us;
2. To verify property owners and agents, and to keep listings genuine;
3. To publish listings and connect you with owners, tenants, buyers, agents, or developers through the Platform;
4. To pass your enquiry to the relevant owner, agent, or developer and to let you communicate with them;
5. To contact you — including by phone, SMS, WhatsApp, or email — about a listing you enquired about, an enquiry on your own listing, your account, or to help you complete something you started on the Platform;
6. To provide support, keep internal records, and improve our products, services, and the Platform;
7. To send you information about new opportunities, offers, or property tips, where you have opted in to receive them.

We use General Information to help make the Platform more useful — for example to understand content of interest, determine technical specifications, identify performance or problem areas, track activity, prepare reports, and assess trends — none of which identifies you personally.

Information provided by you may be used to profile you. This is to serve you better, predict your requirements and advertise Gllit’s features and services relevant to you.

Automated processing and profiling: When you contact us through Whatsapp Support, our AI agent WhatsApp assistant, or use other automated features on the Platform, we automatically review information you provide — such as your budget, preferred area, property type, and stated requirements — to qualify your enquiry and return results on relevant listing(s). We also use profiling more generally, based on your activity and preferences on the Platform, to better understand your requirements and to let you know about Gllit features and services that may be relevant to you.

You have the right to object to profiling used for this purpose at any time — see “Your right to access and correct your personal information” below for how to do this. You can also ask us to have a person/human to review any enquiry you’ve submitted.

Disclosure of Personal Information

You consent to us sharing your Personal Information with third parties in the following circumstances:

1. Owners and agents: When you enquire about a property, your enquiry and contact details may be passed to the owner or the agent handling that property so they can respond. Where the recipient is an agent, that agent then becomes the Data Controller of your information and their use of it is governed by their own obligations and by our Agent Terms & Conditions, which require them to use it only to answer your specific enquiry.
2. Buyers and Tenants: When you respond to an enquiry by a buyer or a tenant, by phone call or message or by any other means, your contact details may be shared with them. The receiver of this information then becomes the Data Controller of your information and their use of it is governed by their own obligations.
3. Developers: If you enquire about a new or off-plan development, or ask to be connected with a developer, your enquiry and contact details will be passed to that developer (or their appointed sales agent), who then acts as an independent Data Controller of your information.
4. Experts: If you enquire with or chat with any of the designated Experts on the platform, your enquiry and contact details will be passed to that Expert, who then acts as an independent Data Controller of your information.
5. Mortgage and other partners: Where you ask us to connect you, or where you consent, we may share your details with a mortgage or other service partner so they can assist you.
6. Service providers. Providers who support the Platform (such as hosting, messaging, analytics, and customer support) may access your information only as necessary to provide those services to us, and are not permitted to use it for their own purposes.

We may also share your Personal Information with third parties:

7. in the event that we sell or buy any business or assets, in which case we may disclose your information to the prospective seller or buyer and their advisers;
8. if required in order to obtain professional advice;
9. if we are under a duty to disclose or share your information to comply with any legal obligation, or to enforce our Terms of Use and other agreements; or
10. to protect the rights, property, or safety of Gllit, our users, or others, including for fraud-prevention purposes.

We do not sell your personal data, and we do not share it with affiliated companies for their own marketing.

Security

Keeping your Personal Information secure is a priority. We take reasonable steps to protect it against unauthorised access, use, alteration, disclosure, or destruction, including access controls, and safeguards for sensitive verification documents such as Title Deeds and IDs. While we put physical, electronic, and managerial procedures in place, no transmission over the internet is completely secure, and any transmission is at your own risk.

Where the law requires, we will notify the UAE Data Office and affected individuals of a personal-data breach.

Storage of Your Personal Information

The information we collect may be transferred to, and stored in, the AWS data servers in Ireland. The backup of the data may be stored in AWS data server of another country. The data may be accessed and processed by staff operating outside the UAE who work for us or our suppliers. Where we do this, we take reasonable steps to ensure your data is treated in accordance with this Policy and applicable law.

Where you have created a password to access parts of the Platform, you are responsible for keeping it confidential. Please do not share your password with anyone.

We delete your personal Information from the platform database after you deactivate your account. Any documents uploaded by you while listing properties are deleted once you have deactivated the account. Any forms filled for mortgage, or for any service provider, any documents shared by you on Chat support, or with any Expert, will continue to be retained on that platform or service, who then acts as an independent Data Controller of your information.

Your Right to Access and Correct Your Personal Information

We respect your right to access and control your information. Subject to applicable legal requirements, you may ask us to access, correct, amend, or delete your personal information, restrict or object to its processing, or provide it to you in a portable format. Requests can be made to customersupport@gllit.com.

If you request access to your personal information, we will comply subject to legal requirements and exemptions. We may ask for proof of identity and enough information to locate your data before providing it.

You may correct or update inaccurate information, and may request deletion of your information, though this is not always possible where legal or other obligations require us to keep it.

To opt out of email marketing, use the unsubscribe link in any marketing email or contact customersupport@gllit.com. Opting out of marketing does not stop essential service messages about your account or enquiries.

Complaints: If you are unhappy with how we handle your data, please contact us first so we can try to resolve it. You also have the right to complain to the UAE Data Office.

Use of Cookies

Like many platforms, we use cookies — small files that store information on your device — to allow us to recognise account holders, record session information, understand usage, and optimise your experience. Some cookies may be placed by analytics providers we use.

Most browsers accept cookies automatically, but you can disable them in your browser settings. If you do, certain functions and features of the Platform may not work as intended.

Use of Third-Party Analytics

The Platform uses third-party analytics tools that use cookies or text files to analyse Platform traffic. Information generated (including your IP address) may be transferred to and processed on servers operated by those analytics providers, who use it to evaluate your use of the Platform and compile reports for us. These do not identify you personally.

This includes, among others:

1. IP address and browser type;
2. Device information and identifiers;
3. Device operating system and other technical facts;
4. Pages visited and content viewed or saved;
5. Information or text entered, and links or buttons clicked;
6. URLs visited before and after you use the Platform.

Information You Make Public

When you publish a listing, the property details, images, and the contact information you choose to display are visible to all Platform users and may be indexed by search engines. Your account name and public profile may also be shown.

When you publish a listing, you agree to allow Gllit to advertise your property on digital platforms. The advertisement may include pictures of your property along with features, specifications, locality address and price.

Ownership documents and identification you provide for verification are never made public — they are used only to verify the listing. Please make sure you are comfortable with listing information being public before you publish it.

How We Contact You

We may contact you by email, phone, SMS, and WhatsApp in connection with your enquiries, your listings, and your account. Calls and messages may be recorded or logged for service, safety, and quality purposes.

Links to and Use of Other Third-Party Services

The Platform may contain links to, and may be used alongside, third-party apps, services, and websites that we do not control. The privacy practices of those third parties are governed by their own policies. We are not responsible for the security or privacy of information collected by them, and we encourage you to review their privacy statements.

Information that you provide to third-party companies is not covered by this Policy.

Privacy of Minors

The Platform is not aimed at individuals under the age of eighteen (“minors”). We do not knowingly collect information from minors, and if we become aware that we have, we will take steps to delete it in accordance with applicable law.

We prohibit minors from using any website or service governed by this Policy.

Business Transfer

Information obtained under this Policy, including Personal Information, may be transferred as part of any merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the unlikely event of insolvency, bankruptcy, or receivership. You acknowledge that such information may form part of the transferred assets, and that the acquirer or successor to Gllit may continue to use it in the manner set out in this Policy.

How to Contact Us

For any question about this Policy or your personal data, or to exercise any of your rights, contact us at customersupport@gllit.com. You may also contact the UAE Data Office as the supervisory authority.